Let's start upon pulling into enterprise there was a car sitting in the lot dark Grey Nissan Altima when I went inside I asked what kind of car would i be getting.and pointed to the one sitting there. Employee said that would look exactly like that car but that one was getting an oil change so it would not be that car. I asked if they had anything else as this car for me sit really low and not easy to get in and out of. He advised they didn't have anything else at the time. So waited for car that they were supposedly cleaning and washing for me to drive they said sorry for the wait. Low and behold here comes a washed car same color same make same year still wet. Parks right next to the car that was there when we pulled in. Approx 5 to 10 minutes later they advise car is ready. My husband and I are walking to the just cleaned car and the rep takes us to the car that had been sitting out since our arrival. He says no to the clean car and says this is the car he opens the door and it was filthy not cleaned and smelled like someone had just smoked a bong. I am a cigarette smoker and not once smoked in this car not even outside of it if windows were down smoked before then drove it . Upon return you could still smell the weed just not as prominent anymore. And now they want to say it smells like cigarettes believed that I didn't smoke in the car but since getting in afterwards remnants and they couldn't rent it out until detailed and they would cut the cost in half. So im sorry they couldn't even find an ash because wasn't ever smoked in. So now I'm stuck between a rock and a hard place. I suggest if your a smoker don't rent from enterprise ever again. Anytime previously in other states enterprise was my go to never again. I'd they had a zero choice itt wouldnt have even been a 1 star review. Be concerned!!!!