I have received the most horrible customer service from the Enterprise (Saunders location) in Laredo Texas. On Tuesday morning (9/17) p.m. the insurance company sent them the reservation so that I could pick up a rental. I was approved for a mid sized SUV. I was advised that the only car available was a minivan. I am not used to driving large vehicles, so I declined. I was told to call back in the afternoon when they would have vehicle available. I called several times and was advised that they had nothing (not even the minivan). As instructed, I called the next morning (9/18). This time I was offered an F 250 work truck. Again, I declined. I was advised that I would be contacted as soon as a mid-sized vehicle became available. It is now Thursday (9/19). I never received a call. I called the manager, who informed me that he had a jeep Wagoneer available, but I would need to pay the difference. I advised him that it had been days and their store had been unable to provide me with a vehicle. He proceeded to argue with me, stating that I had been offered cars, but I had declined. I informed him that I was not comfortable maneuvering big vehicles. He replied that if that was the case, why did I want a Wagoneer. I informed him that I had no idea what a Wagoneer was, but I wanted ANY car at this point. He stated that 1) a car had been made available. 2) The Wagoneer was as big as a suburban. I told him that I couldn't drive a suburban either and the manner he was handling my reservation was unacceptable. He advised me that I could call another location and offered to transfer me. This is the worst customer service I have ever received.