My insurance company arranged a car rental for me using Enterprise Car rental. Thay were to pick me up @ 830am, they showed up at 915am and took me to their rental office where I got to wait for 75 minutes for the car. Then the car was not what I reserved. I reserved a premium model but got a small suv. I told them that won't work but that is all they had take it or leave it. I could come back and wait for a premium might come in. I asked for them to call when one was available but that was too much to ask. I will never opt to rent from Enterprise again. Called customer service that was no help either.