I have rented with Enterprise in the past and had no issues but this time was an absolute nightmare and enterprise was beyond unhelpful. The car they gave me was a 2021 with 62k miles which wouldn’t have been an issue in and of itself but I quickly learned the tire tread was on the line of “acceptable”. The front tread was lower than the back tread and it was a FWD vehicle. My first issue was when it was raining and the front tires lost traction, causing the car the spin out and go into the ditch. I am in nursing school so I had to be at the hospital from 7a-7p every day and couldn’t go to an Enterprise location to switch the car out. Enterprise refused to bring a vehicle to me to switch out. So I drove it all week. Then on my drive home, the back tire blew while on the freeway. It was 11pm at night, enterprise took 2.5 hours to tell me they couldn’t find anyone to come out and help swap the tire out so I had to call a third party tow company to come help me. 3 hours later I was able to drive to the next big thing own, I had to get a hotel for the night because I couldn’t drive more than 50 miles on the spare and still had 170 to go. The next morning, I called Enterprise and they once again refused to meet me at the hotel to swap the vehicle out. They sent me to an Enterprise location 3 miles away and when I got there they said they only had dirty cars so I had to go to a different location. It took 2 hours at this next location to get a vehicle because they made me file a claim before they’d swap the vehicle out, even though their car was the issue. I am pregnant, traveling alone, and enterprise was beyond terrible to deal with. Offering absolutely no assistance for any of the issues I encountered along the way. This is the last time I will be using Enterprise and I highly advise others to consider what they will do if they encounter issues with their rental because Enterprise will leave you to fend for yourself. *I tried to add pictures but every time there was an error that wouldn’t allow them to upload.