Needed a vehicle due to mine going into a shop for repairs while I was traveling. Made arrangements the previous week. Reservations were confirmed via phone. Went to pick up the car (walking, I have some physical challenges which makes this difficult/painful) Monday@7:30AM, which was when the reservation was for. I was told I needed to prove my residence by showing them a utility bill in my name. I rent. Utilities are paid by the landlord. I do not have utility bills in my name. Regardless, who carries utility bills around in their purse, just in case they break down so they can prove where they live? That's what I have a driver's license for. I offered to show them my car insurance and a variety of other receipts that i have on my phone, they insisted that per company policy I had to provide a utility bill. Then they asked how I was paying (VISA Debit) they told me they do not accept those, only credit cards. They said it doesn't matter if it says VISA on it, they won't accept anything that has the word "debit" on it. They told me they weren't responsible for my misunderstandings that I should have read the information on their website. I was pretty angry and said I felt their shareholders deserved to know how the company was being run and that paying customers were being turned away. The office manager informed me me, quite proudly, "this is a family owned business, there are no shareholders". Well, that family should be ashamed if themselves and how they do business!! I was left stranded, no transportation, very difficult time walking and in severe pain. As I started to walk back to the mechanics shop, I walked past a UHaul store. They rented to me on the spot. When they called me to confirm the reservation, they told me that all I needed to bring with me was my driver's license and charge card, then confirmed. If they expected me to bring other information, as well as only accepting specific payments types, they should have told me then! Please, if you are considering renting from this company, please don't!! They are irresponsible. They communicate poorly and nay leave you stranded 100s of miles from home and they don't care!!