Called to rent car on Saturday in Sumter SC and was able to secure a reservation. I subsequently received a call from the location only to be told that they did not have any cars and were fully booked since the precious Thursday. Your agents should be able to determine if a location has availability before securing a reservation. The agent automatically assumed that I wanted full size car instead of asking what I was looking for. Also, I tried to rent a car three weeks prior to this time only to be told that they did not have cars and if they did they were not doing one way rentals. I will only rent from you if I have no other choice.