On top of being involved ed in an accident that wasn't my fault my husband and I have been having to contend with your local office in frederick md, continuing to try and charge our credit cards even after car was turned in... it is now Oct 5th and car was turned in on Sept 13th and Javon, office manager said repeatedly that our claim was closed. He said corporate keeps opening claim to charge us... FOR WHAT??? The frederick office tells us it's taken care of and then we see an attempt on our card if it's locked, or if I've had to unlock it to take care of other expenses you take funds THAT DO NOT BELONG TO YOU!!! I believe WE WILL be using other rental options in the future so we aren't robbed. Enterprise IS NOT the only rental company and your handling of this and our rental on vacation has driven a loyal customer away!!!