We were in Durango (not airport) and suppose to get a rent a car at 10:30am that we reserved. Durango Enterprise called late and said no car for 10:30. We are 55 years old and on side of road with no ride because we had to be out of hotel. I am a type 1 diabetic with luggage to carry. We missed our whole vacation in Creede Co. Durango Enterprise kept saying they would call and didn't on time. 3 hours later they called and I told us he would get us. We already had plane to go home We said we could try and cancel. He said, we had to keep car till Monday if we got it. I said out plans chanced because of yallZ So we flew home and missed our vacation. He didn't went to help us. We are teachers and we are so sad .