I am a wildland firefighter. My agency rented a vehicle in July for a wildfire assignment I was deployed for in Arizona. As I was driving back to Phoenix Airport to return the vehicle, a stone kicked up by another vehicle hit my windshield and caused a crack. I immediately reported the crack to the Enterprise staff at the airport. I was sent a bill for the damage via an email from Enterprise. I used the link provided in the email to pay the bill on September 11. However, in early October, I began receiving calls and emails from Enterprise saying that I have not paid the bill. I submitted copies of the receipt via email and provided the information from the receipt to the individuals calling. However, the calls and emails continued. I became angry and told the individuals that the bill had been paid and resubmitted the receipt multiple times. The calls and emails still continued and I was told I'd be placed on the "do not rent" list and the account would be turned over to a collection agency, even thought I paid the bill and submitted the receipt numerous times. Finally I became extremely angry and demanded to speak to a supervisor. I yet again submitted the receipt but was told the payment "wasn't in the system" and that I'd have to "find out what happened" even though I have submitted proof of payment numerous times. I had to make multiple phone calls to multiple departments, only to be told the payment had been sent to the wrong account and I'd have to call accounting to find the payment. I've been given the run-around every time. Finally, I made yet another phone call, was giving a reference number and submitted the reference number to the claims department. I'm still waiting for this issue to be resolved. This was clearly a mistake by someone at Enterprise. Why am I the one having to make all these phone calls when it's Enterprise's mistake? Why is it MY responsibility to find out what happened to the payment? I submitted the receipt numerous times, proving the payment was made, yet I still received harassing phone calls and emails. This is completely unacceptable and if it were up to me, no one who is a part of my agency would ever rent a vehicle from Enterprise ever again. It's not the customers job to track down and fix YOUR mistakes.