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Anonymous
Excellent customer service makes a world of difference. We want to thank Jordan, Dominic, Logan, Randal and Carolina ( I asked for everyone’s names) for treating us so well from the second we stepped into the building to the moment we dropped our car back off! See, we ( my husband ) had made the mistake of trying a “deal” he saw online from Budget/Dollar. When we arrived, the level of aggressive rudeness and unprofessional attitude on full display from the Dollar employee was bad enough for me to not be able to write it all down here and caused me to literally slide over to the Enterprise counter next to it ( we are at the Mesa Gateway Airport) just to gather my composure! YourEnterprise employee was amazing and unnecessary apologized for the Dollar guy !!!! She even suggested going back over by the mall because they are KNOWN FOR BEING GREAT!and that’s where we normally go.Shes Absolutely correct! We have rented from Enterprise multiple times and from the Southern Ave Mesa location ! Why were we stupid enough to try a “deal”? Never again. As I walked in the office I was greeted immediately with a smile. I told them I was sorry for my gruff but I had just come from a very bad experience and was now hours late to get on the rode. It all melted away and before I knew it I was given a better deal on a great car for more time with great service!!! What a turn around to send us off down the highway to Halloween at Disneyland!!🎃🖤 Thank You ALL.
1 month ago
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Enterprise Rent-A-Car has a 2.4 average rating from 756 reviews

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