I confirmed my booking to rent a car on oct 2, 2024, my pick up time was 12 noon on Oct 4, 2024. I went to location 1052 W high St. Lexington on time. Enterprises representative said, car is not ready yet so need to wait about an hour. I requested him I am going to urgent meeting to DC so I need car on time. His answer was so irresponsible and rude. He said, others also waiting there so we don't have car. I have confirmation booking but I think he sold my booking to others because of high demand. I waited hours and ours but he did not give me car and there is no guaranty what time he can provide car for me. It was so discouraging for me, because I was going to miss my important meeting. He couldn't give me any car and I searched other company and booked new rental, because of my immediate booking I paid almost double price for other car rental. I thought enterprise is a well reputed company but because of this experience I am so disappointed. Because of his negligence I got trouble and extra paid. who will pay me extra cost?