I’ve been told by Enterprise staff and managers on multiple occasions that it is best to call the actual store to book a reservation if you need it same day because the online inventory is always inaccurate. The general customer service number has an inaccurate count of inventory as well. Which I do not see the purpose of having online booking as an option if it does not work. There is not a direct number to the store. You are sent to the general number to be placed on a hold while hoping the line is answered. Online booking is more convenient, but again not for same day bookings. However I’ve been told that a call would be received if inventory is not available. I’ve been told by staff that booking online over 24 hours in advance would lead to an outcome of receiving the rental with no problem. Well I reserved a car online for tomorrow, which is not same day. I did not call as I booked online before they opened. I received a call after they closed to tell me they do not have a car available. This is almost 12 hours after making my reservation. I asked if they could assist in helping with booking for another location as they cancelled my reservation after every other store had already closed. They stated that they could not be of assistance. I have no way of booking another reservation as again all stores are closed and online inventory is inaccurate. I’ve been still renting from Enterprise even with the headache at times of trying to book reservations. I normally receive great customer service from the Bham Ensley location, however this flaw in the system really impacts things. There are many things that must be cancelled and money lost because of the neglect of service to the customer. It is very unfortunate and disappointing.