I hope my USAA car insurance company and Employers Mutual considers canceling their contracts with Enterprise. I would enjoy not having to deal with Danielle/Logan at the Lugoff location ever again. I was given SUV last Tuesday. They advertise safe, clean sanitized cars and invite you to review their Hippa policies. The car smelt sour and it had not been cleaned. It had nails in the tires. I had to detail the car myself. I found Store receipts, food bags, straw wrappers and sand under carpets and in storage areas. Even the wheel wells, license plate were stuffed with trash. The sour smell was spit up or vomit and cat/dog hair was embedded in the trunk carpet. I'm asthmatic and wanted to change the car out bec it wasn't safe health wise 4me but couldn't get off work. I went back yesterday to exchange or fix tire and Logan waited on everyone and held me up for hours. Said they needed to take the car back and give me economy car bec my insurance carrier had switched contracts and there was a $5 contract difference ($47 vs $43) and they had put me in a $69 a day rental Tuesday bec that's what they had available. I asked to have tire repaired while there and keep car and he told me I would be billed $30-40 a day for as long as I had to keep the car. Bec my insurance wouldnt cover but $43. They upped amt from $35 while I was on cell at their Lugoff location but he still wouldn't let me take car w/o charging me the difference. All this went on in front of the other customers coming in and out and while he kept serving them he enjoyed watching me call 4 help. He wanted me to look at his computer while I was trying to get my insurance ppl to help. Ones in Milton territory and the other on vacation. I'm sorry, I'm the working class paycheck to paycheck household and have been hemorrhaging money for an accident that's not my fault. I'm not able to pay 30+ a day bec you put me in a $69 unsafe car bec you didn't have a $47 in inventory to give me last week. He told me to look at a Nissan Rogue (dirty) but every time I tried the door he locked the car, the other customer outside w me kept hearing the doors locking and unlocking and shook his head. Another couple came in while Im trying to reason with him and told him their rental has a big hole in the drivers floor board and when she went to get in her feet fell through so she didnt feel safe keeping it any longer. They had just picked it up earlier that day. They asked 4 an exchange as well but were told there was nothing available even though the husband agreed to pay even more to get him out the dog house w/his wife for allowing her to drive a dangerous vehicle part of the day. I told him to call Enterprise up the road and see if they would give discount for safety issues and exchange the car before they close. U see, I drove into Lugoff at 11:30 and was still at their mercy at 4:12 pm. He took my suggestion and they told him to come get the car it was ready for them and they headed to Columbia, but not before thanking me very much for my suggestion. The one good thing is I was there to help. Logan would have charged them extra for the car he expected to exchange for them between 5-6pm. Unfortunately, I went next door to buy a water at FL and was still on hold w/ins person while she got in touch with Enterprise. Of all times, my phone died, you see I've been on hold 4 extented amts of time while they try and help me. Panicked, I left the water on counter and rushed to the car for a charger that's not there. In my car at repair shop, it closed at 12. I had previously messaged my husband that I was stranded in Lugoff and to pick me up bec I couldn't afford the car. He never got it. In my PANICKED state, Logan comes out and apologizes bec he didn't know I lived out of the area, sees me ripping through the car like a mad woman for a charger and suddenly now he can help me. Offered his IPhone charger I have an Android. USAA reached Enterprise and she told them my delema. All of a sudden I could keep the car at no extra charge with the nail still in tire bec he never got it fixed while I sat there for hours and have it fixed. Told me to take it to Firestone next day. I went to (3) Enterprise locations in Columbia asa I left Lugoff hoping to exchange in Columbia like the couple I had helped earlier and was told no inventory or they were closing $1 short/day late so I took it to Florence today and after waiting awhile was told Enterprise had not auth the repair and I would need to wait longer. They had just recd auth on a family that had been there awhile when I arrived. Guess...I asked 4 the keys back and drove it back home. YEP nails still in it. Had to cancel my plans to rest today. My only time off and here I am working for free for Enterprise to get repairs on an unsafe car I've been in 2 weeks this tuesday. Does anyone know an honest car rental business that cares and values hard working ppl and supplies safe, good quality cars? Check these cars ppl, you have children, some with life threatening allergies. Safe guard them. I promise I can't make this stuff up. I posted here bec they only allow posts with high score ratings. This is one of several issues Ive had come up this week thats almost broke me 2 bits. BUT GOD is bigger than my trials and I will praise him and pray for the NC, FL, GA victims and helpers who are still giving their all. Thank you Lord in the waiting. Amen