I reserved a vehicle online the day before I needed it. I needed a vehicle in order to make a 4.5 hour trip in order to attend my step-mother's visitation/funeral. When I went to pickup the vehicle, I was told my rental would be delayed by 3 hours. There was no way I could make it on time with such a delay. I was not given advance notice of the delay, so I could not make alternate arrangements in time to make the drive. I understand unexpected things happen, but a PROFESSIONAL business would have policies in place to address potential issues that could affect someone's travel. When I was told of the delay, I tried to get another type of vehicle only to be told they had none on-site! What kind of car rental company has no cars on-site?! There is no way to fix this. I am missing my step-mother's services because I trusted this inept company and I have to live with that now. Even if you have to go out of town to find another rental company, do it! Do not use Enterprise unless you have NO alternative.