EDIT: I received a robotic response from the "owner" to contact them via their website. Upon doing so I was forwarded twice and was finally told that my claim would be forwarded to a Regional Manager, which I have been told 3 different times now. I expect this individual to contact me and also tell me that they cannot directly assist me and that ANOTHER manager will contact me. This just drives home the fact that this company DOES NOT want to hear anything I have to say. STAY FAR AWAY FROM THIS ENTIRE COMPANY! The worst experience I have ever had with an organization. I made a reservation over the phone with a Customer Service Rep. who not only guaranteed me that a minivan was available at the Redmond airport but then "reserved" it for me. Upon arriving to the desk at the airport, the individual at the desk checked me in then communicated with the individuals down at the lot via text in order to see if a minivan was available. I waited 20+ minutes until I was told that there were no minivans available to rent. I communicated to this person that anything smaller was not an option and she displayed zero sympathy. When her and I settled on a full-sized SUV that MAY cover my needs, I was informed that Enterprise does not accept initial payment via debit card for one-way rentals. This was not conveyed to me during this entire process even though I made my rental needs very clear. The individual over the phone did not state this, nor did the woman at the desk during the 30 minutes I was there. I do not have a credit card nor do I carry checks on me, so I was left at the desk with no options and this individual just staring at me - presenting me with zero sympathy or attempt at rectifying the situation. I was able to get a rental using Budget Rentals for twice the price. They were nice and sympathetic enough to help me out, be very clear on their policies and their customer service was top notch. I cannot say any of these things about Enterprise. I have attempted to speak with multiple managers at this facility, all of which either do not return my calls or they tell me that "someone will reach back out to me". So after my reservation was not honored, my payment type not accepted after multiple conversations with your staff and not an ounce of human decency was expressed to me - I will never be using Enterprise again. I would also say to watch out when using them as they do not care about you, your well-being, nor your safety on getting where you need to go. I will always pick Budget or any other rental car agency over Enterprise from now on, I will recommend all other individuals I come in contact with to do the same. This company is terrible.