I originally picked up a car from the Delray location of Enterprise, but it quickly became clear that the vehicle had serious mechanical issues—it was leaking oil and jumping dangerously. When I went back to Delray, they told me they didn’t have any cars to switch me into and advised me to go to the Pompano location, where they said they had inventory. When I arrived at the Pompano location, one of the associates confirmed they had cars available. While I waited for him to finish assisting another customer, the assistant branch manager Thomas Upegui approached me and rudely asked how he could help. I explained the issues with the car, and instead of resolving the problem, he told me to go back to Delray and claimed he wasn’t obligated to switch me out. His attitude was dismissive and rude, and despite the fact that I saw him switching out cars for other customers, he refused to help me. I can’t help but feel that my skin color may have played a role in how I was treated, especially since roadside assistance had specifically instructed me to go to Pompano to resolve the issue. It’s beyond frustrating that, after visiting 10 locations, Enterprise still didn’t care about my safety or the mechanical problems with their car. To make matters worse, after roadside assistance escalated the case, I was told to wait at the branch. Instead of helping, the assistant branch manager threatened to call the cops on me—for following their own instructions! This experience was not only deeply unprofessional but felt discriminatory and unsafe. Enterprise clearly doesn’t prioritize customer safety or treat all customers equally. I will never rent from Enterprise again, and I urge others to be cautious. This company doesn’t care about your safety or your experience.