I wanted to rent a car from the Enterprise Clifton Park NY office on Saturday November 2, 2024 just to take myself to work and back home in Clifton Park. I came with my debit card that I have used there before. They would not rent me a car to get to work because they said I needed an electric bill. I spoke to someone on the phone and no one mentioned a utility bill. I got a confirmation and everything so I thought I was set especially that I rented a car in Pa in January and no one asked for a utility bill. When I asked the employees why didn't anyone tell me when I had them on the phone, they said it was a third party that makes the reservations. I was totally inconvenienced. I had to lose a days pay because I couldn't get to work. And now I still have to take a taxi to work for the next few days because my car is in the shop. The taxi is going to cost alot. I don't understand this becasue I was in their system already from January 2024. My recommendation is to train your third party people to communicate better. If they did I would have brought whatever was needed. I noticed on the confirmation email it states if you use a debit card to bring a utility bill. However it is way on the bottom in tiny tiny letters that no one really reads. She should have told me verbally on the phone.