I reserved the 15 passenger van on Oct 24 and pick up at pensacolar Florida. when I arrived at the branch they been waiting for me. walk through the out side things seem OK. when I open the door , terrible smoking smell, floor is clean , seat is so dirty and stain on almost every seat. there is some yellow warning light come on ( tpms). I refuse take the van but the guy said that the only one that they have in this are. leave me no choice to take that van ( I need the van because it is late at night and al so we are group of 10 people plus the luggages). the guy said he will pump more to take care of the warning( it is suppose to be ok after). so, take the van to road and found out that is the warning light still on and the back ac not working( either max fan or no fan). thing getting even worse when we found a couple little roaches inside the van . I think it is normal in the humid and hot climate like Florida. we saw more and more roaches and it even go inside our pack back. we need to wask all of our clothes first thing after we get to our air bnb. on the way I go to air bnb my 4 kids happen to see the roaches and the refuse to seat down . the stand up for whole time ( about 40 Mins) unstill we get to the air bnb.i call enterprise right after to report but the call center closed at that time. call the un the next morning then they would swap another vehicle for me at the counter. go there and found out that theyknow nothing about this and don't have the car to swap. I have no choice that request the 8 seater vehicle and the give me the 8 seat suv. in conclusion, why they rent out the vehicle in terrible filthy dirty condition and unsafe conditions like that to customer? I have terrible experience with enterprise this time . hope that I am the only one no other people