Your associated location in Burnaby, BC, got my signature under duress on a tablet for the receipt of a vehicle, and mislead me about the car I was signing for. It was raining, and the enterprise staff member was late, aggressive and disrespectuful. However, I ended up signing based on the fact that the rental was for only a day, the "reputation" of Enterprise, the pressure of being late for work (due to your employee's tardiness). Everything about the process was irregular. The next day the called me to say the car had a damage, and it would be on me. I called and emailed multiple times to explain the irregularities in the case. Since the shady employee had already obtained my signature in a tablet, Enterprise did not bother to call me back to investigate. Once Enterprise has your credit card, they will just bully you into paying or else. I emailed Customer Service multiple times but the only response i got was that my complaint had been forwarded "to the highest level of management above the location". Their only investigation appears to have been to call the location that pinned a damaged car on me, and believe them. I was never called to hear my side. The irregularities were NEVER addressed. Six months later and I still feel I was scammed $405 and feel bitter about it, for which I decided to file reviews, so people become aware. I understand it could be a bad staff member, or a bad location. However, Enterprise did not listen to me, and limited itself to call the ofending location, and believe them. I tell people that if they wish to rent from Enterprise, better take both picturec and video of every corner of the vehicle. If it is raining, or any duress situation, be aware that once they signed in their little tablet and Enterprise get hold of your credit card, you will no have recourse. I was made to feel totally powerless.