11/11/24- gave 1 star because you can’t give 0. Info: enterprise, national,Alamo are ALL the SAME company!!! 11/8/24 made a reservation over the phone for Tampa airport pickup at 12:30AM 11/9/24 due to flying in for an urgent family emergency. When I landed, I chose my car but then could not get out of the airport due to the reservation having the wrong date of pick up, as well as the wrong drop off location that would have cost me an additional $300 charge. The man who took my reservation made the pick up for 11/12/24 not 11/9/24. When I tried to make a new reservation I was told I would have to wait in the airport till 7am when the counters reopened. I tried explaining I was trying to get to a family member before they passed. Nothing, just kept saying I had to wait there was nothing they could do. I reached out to Budget, not only did they listen, they had a car brought in for me. Sadly I still never got out of the Tampa Airport till 4am and was too late by an hour. Had Enterprise just done their job, I would have had time to say my good byes. On 11/10/24 “Marissa” from Enterprise (813-304-8504 not sure that is a correct name) left me a Vm using my correct name asking for a pic of the vin number of the car I had taken as it was missing from the paperwork. Seriously?!!!! I text back stating I not only did not have their car, but that I would never use them again. Her text back were unprofessional, no apology. We went back and forth a few times and when I said I would be reporting her she pulled back all the text she had sent me. I did screen shot them. So to remember never to deal with this company again. She responded 1 last time and called me now by a differnt name. Supposedly she sent her response to me by accident as she had been talking with another client. Even worse!!! Do your job and watch what your doing!!! This proved my point exactly!!! So unprofessional. They made a mistake, took no responsibility for it, she called and was seeing the original correct reservation now and then made it seem as she was doing me a hugh favor by cancelling it and not charging me. Their horrible customer service and mixed up computer system caused me a great heartfelt loss that I will never have a chance to change. Please do not chance any important meeting with this company. They, Marissa, will show you absolutely no sympathy, empathy, or professionalism for THEIR MISTAKE. Amy S.