This is a cautionary tale. Please read it carefully. I rented a vehicle from the Phoenix airport to drive to Sedona (one way rental). I picked the car up at 2 pm on May 3rd and returned it same day to the Cottonwood location. (closest location to Sedona open at time of dropoff) Mistakes I made: 1) The Phoenix airport rental pickup location is in a dark garage. I didn't look closely enough at the car in a location that was well lit. Had I done that I would noticed some very old scratches on the vehicle) 2) Drove the car without stopping to the rental location-which is a "franchise" location. Mistake #2: Enterprise corporate and "franchise" locations are at odds with each other, especially when it comes to the "condition" of vehicles that are dropped off. Corporate crucifies the franchises for not noting damage to the vehicles and they guy let me know that. He promptly noted all of the minor scratches that he saw on the vehicle that I missed as well as some damage to the undercarriage that I could have never seen. 3) When I returned to Phoenix I contacted the location manager and told him what happened. I noted that I drove the exact distance to the Cottonwood location (verified by the mileage) and clearly I didn't run into anybody because there was no damage to the vehicle other than the minor scratches that were really old. I'm not sure how I would have known that there was something wrong with the undercarriage because I'm not a mechanic. He said that he couldn't do anything about it-that it was out of his hands. So now I'm paying a $1,000 deductible for something that I didn't do. And Enterprise was not understanding or friendly about this during the investigation process. Some things that I need to let you know about Enterprise: 1) Don't mistake the "bouncy" and "happy" reps in the lot that show you your car as looking out for the customer. They're trying to get points for friendliness that rolls into the reviews that people place and get them awards. They're not going to help you or have your back when you come back and say "We looked at the car together, you didn't see anything, did you?" 2) TAKE PICTURES OF THE VEHICLE FROM ANGLES IN DIRECT SUNLIGHT. It's the best way to protect yourself. Look at everything on the vehicle-including beneath the vehicle-and if something looks funny, ask for a manager to note it. 3) If you're going to drop off at a Franchise location, have your pictures ready and make sure you are there when they are inspecting the vehicle to protect yourself. Don't just leave the keys or you may be surprised. I'm sharing my experience to earn others about the dysfunctionality that exists in this process at Enterprise because I normally rent from Hertz and have never had anything like this happen. Good luck.