I had an incredibly frustrating and disappointing experience with Enterprise Rental Cars, particularly at their Palmdale, CA, location. They gave me a car with a bad tire, and when I brought it back in, they “inspected” it and assured me it was "fine. " The next day, the tire was completely flat due to a nail they missed. To make matters worse, they charged me for sending someone to put on the spare. When I returned to the local store after waiting in line for nearly an hour, I was told they probably wouldn’t have a replacement car. They also told me that if I wanted the flat tire fixed, I’d have to take it to a tire shop. The store manager promised me a free rental as compensation, supposedly linked to my account, but when I tried renting with them again, there was no record of it. I spent over an hour on corporate chat trying to resolve the issue, only to be disconnected three times. Eventually, I was told a manager would follow up, but—unsurprisingly—that never happened. I’ve lost time and money (including missed work due to the flat tire), as well as any trust I had in Enterprise. The lack of accountability and customer service is astounding. I will never use Enterprise again and strongly advise others to avoid the Palmdale, CA location.