First I wish there was a place for no stars i had confirmed pick up from 2 weeks ahead to be picked up at a local body shop from where my truck was hit at the hospital an was a specific time an date do to my wife having major surgery when enterprise was called for pickup I was told they had me for the next day but I could come down an wait so the body shop gave me a ride an upon arrival enterprise told me to wait an see if someone would turn one in early I explained my situation an was told to come back the next day an wait to see if they could get one an because of more surgery I couldn't the ones waiting on me said oh well I didn't have to come back an started to patronize me about my situation this happened at 11:00 am on nov 18 at the enterprise al location on Rucker Blvd all 3 employees were extremely rude an very unhelpful when the mistake was clearly on them when i had confirmed time an date but they didn't care an made that clear I left walking down the side of the road because of there lack of concern so called the insurance company told them my experience so they called hertz an was in a car in 30 min they even came to me an picked me up on the side of the road an said they receive a lot of business for that same reason I don't expect enterprise will do anything about this as it seems to be yalls practices an there was around 30 vehicles on walls lot I'm sure they could have done something instead of the gross abusive way they talk an treat your customers an there was one other gentleman who left walking too because of there behavior so it's not a one time thing