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Anonymous
Enterprise on 211 in Middletown NY- the nastiest people I have ever met. The day of pick up, they advised me that for a 12 plus passenger car- a credit card is required, but I was not informed. My husband had to call them to confirm the reservation and when he came in the day before to make sure the van was available- he was never once informed that a credit card was required for large vehicles and when he went the day of pick up he was told that a credit is required. When he asked why he wasn't informed of this, when he spoke to someone via phone and in person, they lied and said I heard my coworker tell you when she called you. But my husband called them. They were so unprofessional!! They refused to help in any way. So i had to go pick up my husband and during my break from work from a hospital job, which is not easy to get a break most times and 30 mins is all i had, but I went to give him my car. When I went in to speak to a manager and ask for the form that specifies that a credit card is required for large vans, she printed the form out and when I read it with her and saw that it did not indicate it- I asked for her to call the hot line to file a complaint. She refused and so I asked her to provide me with the number. She did and while I was holding the paper, standing at the desk she snatched the paper out of my hand and ripped it and refused to give me another one. There was no apology and no assisting me with other options at all. If you can avoid renting from here, please avoid at all cost. They are not helpful or friendly people at all and they just lost the company money. Now, I have to find a rental last minute and hope they its 1. affordable and 2. available. My sister is married to a man in the Marines and I have not seen her or her new born baby and they are being stationed else where after Thanksgiving. So now, I won't even be able to meet my 2 month old nephew and these people at the Middletown office did not care enough to help me with other options. If i could rate this a zero I would!!!!!! They ruin my thanksgiving with my family, who dont live right around the corner.
2 weeks ago
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Enterprise Rent-A-Car has a 2.3 average rating from 842 reviews

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