To whom it may concern, My name is Nahesi' Parmes I've been a member at enterprise for many years.. I was disrespected first by the manager Adrian who's over Burleson and Cleburne Texas I know for sure.. He stood over me like a raging bull, sweating bullets coming down his face like he was on some type of drug.. Just when we thought Ms. Marilyn had taken care of the problem ( I wasn't really satisfied then) when I can back in August 2023 booked a rental he waited 4 minutes before I had to be there and told his team to call and day I couldn't rental there.. And for me to go off 35 to Service king.. No one watched the tape to see how anger and how ugly towards another manager by the name of Josh, he said he was no longer with the company because of his actions whole time the man who promoted to another store.. The second problem came when Patrick at the felix store lied and said he didn't hear from me and had the suv I was in repoed.. Not only did he lie bur hit my friend card knowing that wasn't my card not once but three times.. That's a short version. Then I drove out yo the main office in irving Texas and spoke with Bree telling her I didn't want to speak to Richard nor the mangers over him, only to learn the lady over Richard had him disrespect me to the fullest and had him call my cousin manager in car sales Donavan to soak with my cousin Trina about me.. this is not a family rental no one in the company should have known about what was going on.. Patrick told other managers that Trina was my cousin and she wax taking me through what to do when she didn't even know what went on.. A operator gave me the number & the address over the 800 number. I have called and made several reports Dale lied and thought he was going to bully me when I asked for someone over him, he then told me that they would only reroute the call back to him... This is not how Enterprise was ran these new so managers was not trained properly I would like to speak with Ms. Christy herself... I've never been so violated and disrespected in my life.. What type of management would think someone would give up.. I know they don't own enterprise and we've never had this type of customer service... PLEASE MS. CHRISTY CONTACT ME AS SOON AS POSSIBLE... My baby had to ride a uber with a complete stranger to get to school, Patrick thought it was a game.. Dale act like this couldn't be handled no other way..And Adrian he thought Jr was the big bad bully... I do not appreciate how this was handled..