I made a reservation back in March for a 7 passenger van for my family to travel to Florida for Thanksgiving. The reservation was confirmed that Tuesday. My family drove an hour to get to the car rental place. On their arrival, they were told that they didn't have a van available and that they were waiting on a van to be returned and that it would take up to 2 hours. My family waited and waited for a vehicle. It was coming up on 3 hrs. My brother kept asking how much longer it would be. Their reply was that they couldn't control who didn't return a vehicle back on time. Finally, my family decided on trying to find some type of transportation elsewhere, but there was no luck. My family finally gave up and had to return home . Everyone was very disappointed and highly upset. This location didn't try to accommodate them at all. I feel like my family should have been compensated some type of way since Enterprise didn't honor their commitment. I have reached out to customer service and they made promises to reach back out to my family but they have yet to receive calls to resolve this disaster.