**Review of Gulfport Airport Car Rental Services (Alamo, Enterprise, and National)**
In the past six weeks, I have experienced significant issues with car rentals at Gulfport Airport, specifically with Alamo, Enterprise, and National. On two separate occasions, my reservations were mishandled.
**First Rental**: Upon arriving to pick up my reserved vehicle, I was informed that the car I had selected was not available. Instead, I was offered a lower-grade replacement, and no discount or adjustment was made to reflect the downgrade.
**Second Rental**: Approximately three weeks later, I made another reservation. This time, upon arrival, I was told there were no cars available at all. No prior communication or effort was made to notify me of this issue in advance.
It is highly unreasonable and unprofessional that three agencies operating under the same corporate umbrella—Alamo, Enterprise, and National—failed to fulfill a reservation made online on two separate occasions.
A customer who takes the time to reserve a vehicle online reasonably expects it to be ready upon arrival. If the reserved vehicle is unavailable, the company should extend the courtesy of notifying the customer in advance and making alternative arrangements.
To date, I have contacted the manager by email Calvin French and Chris Gomez and am awaiting a response. I will provide an update if or when I receive one. However, it is deeply disappointing to encounter such poor service, particularly at an airport location where reliability is critical.
This level of service from Gulfport Airport’s car rental agencies reflects a lack of professionalism and accountability. Improvements must be made to ensure customer reservations are honored or, at the very least, that customers are informed promptly when issues arise.
3 weeks ago
Enterprise Rent-A-Car has a
2.3
average rating
from
942
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