My daughter rented a car due to someone hitting her in the rear end and her car was in the shop. She turned the car in and they made an issue of a place that someone had opened a car door and hit the rental car door on the passenger door. The damage shows up when you stand at a certain angle as well it doesn’t show up in a picture that was taken. My daughter said they literally took a ruler to measure the spot. I questioned them about and brought up the fact that the front bumper on the driver’s side has a plain visible scratch on it that’s longer than a ruler when she received the car. The response I got to that was the bumper is considered wear and tear. Then why are you making a big deal about a small spot on passenger door that you said looks like someone hit it your rental car with their car door. That’s something that we cannot control other people doing. As well as why is a big deal being made of something that is hard to see but the big scratch on front bumper that’s highly visible is just considered wear and tear. That’s messed up!!! We had to pay $500 and now they are saying we owe more money. Sorry there wasn’t $500 worth done. I tried to pay what it said my daughter owes but they wouldn’t let me. I was told that she has to be with me so she can confirm it’s ok for me to pay. WOW, sounds like to me you don’t want your money too bad. We’re not happy with enterprise at all. Definitely will not use them or their sister companies. I’ve heard too many complaints about them on several things. Now I see why they have a bad reputation.