I don’t rent often. When I do, it’s always from Enterprise. I don’t care to see if any other rental company is running any specials or whatever. I, almost always, go to the River St , Cambridge location. Transactions with Enterprise have always been a good experience for me. My most recent rental was no different. The car I reserved was clean and ready when I arrived. I was quickly and efficiently checked in by Baki and was soon on my way. Baki happened to be working the day I returned the car as well and check in went very smoothly. He is very courteous and a pleasure to do business with. I want to share a situation that occurred while I was out of town with the rental… The valet service at the hotel where I stayed, parked the rental around midnight. The next morning when I was ready to get on the road, they couldn’t find the keys to the rental. I was delayed for over 4 hours and the keys were never found. At some point I called Enterprise’s 800 number to explain my situation and see if there was any way to get a replacement key from a local Enterprise. Long story, short. The agent,Tianna ,was so kind and helpful and apologetic…even though Enterprise was in no way responsible for my dilemma. Tianna arranged a tow truck to pick up the rental and hired an Uber to take me to the airport to pick up a replacement rental. This took so much stress out of the situation for me; and again, Enterprise was blameless in this. The Valet company should have paid for every inconvenience. Honestly, once I contacted Enterprise and explained the situation to Tianna, everything went so smoothly. There’s no reason that I wouldn’t, always, choose Enterprise. I’m so grateful for such great service!