I recently made a reservation for a Jeep Wrangler at the Enterprise Rent-A-Car office on Carmenita, but I was notified that the vehicle was not available. I called four other offices in the Whittier/Norwalk area only to discover that they didn’t have any cars available either, and some locations were opening with no cars on the lot. I reached out to customer service twice, and while my issue was escalated to a regional manager, I never received any assistance or communication from them. However, the first customer service representative I spoke with was very helpful and directed me to the Enterprise location in Buena Park. The staff at the Buena Park office were professional, empathetic, and went above and beyond to meet my needs. They were able to provide me with a Dodge Durango, which was a fantastic alternative and exceeded my expectations. While my experience with some locations and the regional management left much to be desired, the outstanding service at the Buena Park office truly saved the day. I highly recommend the Buena Park location for their exceptional customer service.