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Darryl Franklin
Enterprise rent a car screwed me over. Progressive insurance rented a car for me through enterprise in Stafford Tx location while my vehicle was being repaired at Helfman Ford. When I picked up the rental I had to put my credit card on file to secure the car. They also told me when my vehicle was ready I could leave the rental at the body shop and they will pick it up. When my truck was complete I called enterprise to inform them that my truck was ready and I would be returning their vehicle. Oct. 7 2024 I picked up my vehicle and left their car at the body shop. I also informed enterprise their vehicle was there for pickup. The service guy at Helfman Ford also called enterprise to inform them that their car was there for pickup. Enterprise didn’t pickup their car until Oct. 9 2024 Progressive insurance stop paying for the rental on Oct. 7 2024 the day I picked up my truck. Enterprise in turn charged my credit card for the 2 days the rental set at the ford body shop. I have called their customer service 6 times speaking to several agents and they telling me someone from that region will contact me. As Jan 18 2025 no one has called me yet. I would never rent another vehicle from enterprise rent a car.
11 hours ago
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Enterprise Rent-A-Car has a 2.3 average rating from 942 reviews

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