Do NOT rent from Enterprise. The local office is helpful, but the help line is worthless. I rented a car in West Chester, PA. I put 12 miles on the car according to THEIR RECORDS (I drove the care four short trips). I got a bill FROM ENTERPRISE for toll charges IN MASSACHUSETTS (the car did have Massachusetts license plates). I called the help line and escalated the issue . FIVE DIFFERENT AGENTS TOLD ME I HAD TO CALL THE MASSACHUSETTS TOLL AUTHORITY TO STRAIGHTEN IT OUT! Each agent agreed with the documentation that I could not have possibly been the one to drive through the toll gate (any toll gate) and having me call the toll authority made no sense, but THEY WOULD NOT REFUND MY MONEY OR CALL THEIR HOME OFFICE TO STRAIGHTEN IT OUT. They wanted ME to fix the problem because their "POLICY" states that it is up to the customer to fix it--EVEN THOUGH THE PROBLEM IS IN THEIR RECORDS AND THEY ARE THE ONES THAT EMAILED ME THE BILL, NOT THE TOLL AUTHORITY (the Toll Authority does not have my information, only the car’s information). I've had to put the charge in dispute with my credit card company, spend my time on the phone emailing the credit card company supporting documentation, etc. IS THIS ANY WAY FOR A COMPANY TO TREAT A CUSTOMER? DON'T USE ENTERPRISE! It seems Enterprise Policy is "IF WE MAKE IT DIFFICULT FOR THE CUSTOMER TO GET THE REFUND THEY DESERVE, THEY WILL GO AWAY AND JUST PAY THE BILL."