If I was able to give them a rating of zero it would not do any good. Cuz nothing is ever resolved for the poor customer service etiquette you get from this company. I was in a terrible accident due to my car being a total loss my insurance company was not going to approve anymore days of paying for my rental car so the night before I was to return the rented vehicle I had made a reservation to pay out of my own pocket for the vehicle I had made the reservation for but due to the female employee & her own personal assumptions that she had decided to go off of not once did she stop & realize that I had just went to my car to retrieve all of my laun dry I had just done the day of my accident & had not made it home to my house to unload the laundry.plus I had all of my house cleaning supplies for my housecleaning business that I kept in my vehicle cuz my car was the vehicle drove to work at my clients residential homes.. which included cleaners, vacuum, steam mop, broom, rags,dusting tools, extra bottles of cleaning supplies etc ..etc . She assumed that I was living in the vehicle I had rented. Now I was returning an SUV for a smaller car if I were living in the SUV would it make any sense to trade the SUV for a smaller car? If I were living in the vehicle wouldn't it make more sense to keep the SUV to have more room & be able to lay down & be comfortable rather be in a smaller car & not have that extra room to be comfortable. Makes absolutely no sense! But she did go on her own assumption & the refused to rent me the vehicle I had a reservation for then told me to give her an address to where I could be dropped off with my clean laundry & all my cleaning stuff for my job knowing I had to be at work in a half hour from the time she said she was closing out my account with enterprise & then after I put the gas in it to bring it back to return it she still took all of my deposit for the rental except $5.50 is what she refunded me from my deposit. I will not ever use this company EVER again IN MY LIFE THEY ARE HORRIBLE PEOPLE & HAVE THE VERY WORST CUSTOMER SERVICE ETIQUETTE I HAVE EVER EXPERIENCED IN MY LIFETIME!