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Greg G
My flight from IAD was cancelled two days in a row. After the 3rd attempt I decided to drive the 3 hours home. I rented a KIA Fort from the Dulles location on Monday afternoon and needed to return to the Johnstown Pa location where our car was parked within 24 hrs. Katey at the desk was very nice. She knew I was very upset with the airline and was in a rush to get the car and pick both my wife and luggage up at baggage claim. Katey walked me out the side door and sounded the KIA horn from the remote to show where it was parked. I went right to the car and never looked it over for damage. I picked up my wife and drove back home. Parked car in my garage and on Tuesday morning drive the rental to the Johnstown location. Upon arriving the kid (Noah) went out and immediately started looking at the front end like he knew something was up. He came back in and asked if I wrecked the car. I told him “absolutely not, why” he said the front drivers side quarter panel was cracked and the front passenger side wheelwell was missing the whole shroud. I told him that they had to have rented it to me that way as they knew I was in a hurry and didn’t buy their costly insurance plan. My insurance company is fighting it out with them. If they have any surveillance cameras at the exit in Dulles they could certainly see the damage was there b4 hand. Just to be transparent, if I did in fact wreck the car, I would admit it and pay the piper. But I didn’t and it really disturbs me. Regardless, Travelers said I owe nothing but it just blows my mind that a company like Enterprise would pull such an undermined and disturbing ploy to have someone else pay for damage that was done by another party. Be it their employee or past customer. I have rented from Enterprise many times in the past as I travel a lot for my business. If I find the need to ever use their services again I will be sure to go over the car I’m renting with a fine tooth come. 😡
1 month ago
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Enterprise Rent-A-Car has a 2.3 average rating from 1,103 reviews

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