Had to give a time to pick up my rental, I arrive 15 minutes after the arranged time and car isn’t ready. I voice my displeasure at having to wait on not one but 2 cars (1st car is stuck in the snow in their lot). After mentioning this the branch manager asks what he can do to make it right, I told him it should’ve been ready by the time I had reserved it for, he said it was. Nope, windshield wipers still covered in the ice/snow from the wknd. After a few back and forth he asks for the keys, tells me we are done here. This is the 2nd time of a bad experience at this location…called my insurance co and explained the situation. Enterprise will not be making any $ from me or my ins policy.