I wanted to write an update to my one star review. That issue did happen however, on Monday when I could call the office that I rented my car from the issue was handled. So just a little recap. I was given a rental car because my car was in the shop being fixed due to an accident. The first car I was given within 24 hours had a major malfunction light come on. I call the 800 number since it was a Sat afternoon. I was told to take it to the Naperville office on Sunday to exchange to car. The Naperville office's had the worst customer service I've dealt with and told me that the car was fine. They wouldn't switch the car out. I told them if something happened to the car, I had tried to switch it out and they refused. So Monday I called the Villa Park office and let them know what happen over the weekend. Luke and Nick were extremely professional and went above and beyond to make sure I would get a different car. They went as far as bringing the car to my house and switching it out. Enterprise should feel very lucky to have Luke and Nick working for them! So when employees like Jack Bronec give terrible customer service to a customer, Luke and Nick can come in and fix the situation. If Jack had just done his job in the first place I wouldn't have given your company a one star review and then gone on the read all the other one star review. Yikes! So the point of this long story is, that I feel that Luke and Nick should probably get a bonus, because if they did this with me they are most likely treating all their customers like rockstars.