This is directed to 1104 15th street Panama City fl. The front desk representative (Ted) was crowded when arriving to rent a vehicle and constantly reassured each person thru the parking lot and lobby how they fell in line and how he would get to them as soon as possible. But the real review is when I went to drop off my rental and see the ppl before me giving (Ted) the hardest time and he was trying to show a lot of reassurance to them he was trying his best to meet their wants n needs. Even as erratic as hostile they kept being he never lost his dignity composure or show any sign of defeat. I watched him hold firm to policies n procedures (I am a manager and he has the qualities I look for in a person myself for my own career choice) even tho I rented once on the beach and this location in last 30 days I go back to 15th just bc of how I watched him handle himself!!!