We rented a vehicle that got a flat tire within the first 24 hours. Because it was parked in a public garage with low clearance, they couldn't send a tow-truck. We were told it would take up to 3 days for them to retrieve the vehicle, and we needed to go back to the airport (45 minute drive, $50 Uber) to get a replacement. When we got there, they wouldn't give us a car because they hadn't received the other one back! Then they charged us for the full amount of our week rental anyway, despite that I had to go rent another vehicle from Hertz and pay for that. I am still in the process of disputing the charge, having to make multiple phone calls based on no follow-up from them. I missed an important client dinner based on their failure to provide me a vehicle that worked, and am wasting so much time on this! Everyone at Enterprise just keeps telling me they are "so sorry for my inconvenience", as they do nothing to help. Everything is outsourced, nobody is responsible for anything. It's one thing for a car to break down in some way - maybe not their fault. It's another to provide absolutely no assistance or resolution. Their business practices and ethics are deplorable. Don't rent from them!