The worst customer service ever. I travel for work and rent from Enterprise 20 days out of every month. Much to my surprise, they confused my account with somebody who got one of their cars impounded and it was very difficult to undo. I was persistent and did prove my case but at the Pensacola, Florida airport counter they were accusatory and unwilling to help initially. I called the company and either got a rude response or no call back at all. Very disappointing as they went so far as to add me to their list of customers they would never rent to again. I've been a stellar consumer and am rated top tier as a platinum account. On the lookout for a company who values my business and can keep my account secure not to have it mixed up with an alleged criminal.