Avoid Enterprise Rent-a-Car in Couer d' Alene, Idaho, at all costs! They will scam you! We rented a black Rav 4 from them for 7 days, while my son's car was getting a new engine. My son drove it on two of those days around town and the other five days it sat in my driveway. When we returned it in perfectly good condition, there was no issue or walk around, but we didn't think twice about it. I received a call a couple of days later telling me the the back bumper was damaged and that it would be sent to a repair shop at my expense. I was shocked, since my son did not damage it (it has a backup camera, so he would have known if he ran into something) and I certainly hadn't seen anything while following him back to the rental lot. I wanted to clarify with the agent, to be sure he had the correct car, and he said, "yes the one with the Indiana plates and 900 miles driven". I informed him that that was not the car I rented because the plate was New Jersey and my son hadn't driven even 100 miles, let alone 900. I asked for pictures of the damage (I was home sick and couldn't go see it in person), but it took several days for them to send them and I had to ask a second time. When I finally received the pictures, they were of just the back bumper, but it was a Gray vehicle. Well of course I was thrown off and explained that I had rented a black Rav 4, not gray, and even sent pictures from my neighbor's door cam showing the black Toyota in my driveway. He was adamant that the vehicle VIN matched the paperwork that I signed and thus it was my damage. Well, at the time when we rented the agent had given my 6'4" son a choice of three different cars, one of which was a gray Toyota Rav 4, but he had chosen the black one because it was the first one he sat in and had room enough for his legs. Plus, they set up the "paperwork" on tablets and have you sign without seeing anything it lists, I trusted them - silly me. The paperwork matched the gray Rav 4, NOT the black one that I rented, but I didn't know that until after they emailed it to me. Long story shorter (sorry for the length), after a lot of back and forth and my proof that they had the wrong car, I am stuck with the bill because it's their word against mine and all I have is a picture from across the street. I even asked for the security camera footage to prove which car my son drove out in and brought back to prove they had the wrong car and the manager wouldn't acknowledge my 3 different requests. I think it is because he knew he screwed up and didn't want the footage to prove it. I will never use this Enterprise again (other outlets of the same company are great, so no shade on Enterprise itself, just the incompetent one in CDA). They are at best incompetent and at worst scammers getting innocent people to fix their other mistakes. Either way Buyer Beware!