We recently decided to treat ourselves by renting an exotic car for the first time. Unfortunately, within just three hours of driving to a single location and parking, we experienced a flat tire. To make matters worse, the car didn’t come equipped with a spare tire — something you’d expect to be accounted for in a high-end rental. The vehicle had to be towed, and while we were provided a Lyft to an Enterprise location, there were no comparable cars available. We were then sent from one airport to another just to secure a replacement vehicle — an exhausting and frustrating detour during what was meant to be a special weekend. Just when we thought things had finally been resolved, we found ourselves trapped — literally — at the Phoenix Sky Harbor Rental Car Center. The exit gates malfunctioned, leaving about 60 of us stuck in the garage, unable to leave. This has easily been the most disappointing and chaotic rental experience we’ve ever had. It’s disheartening that our first time splurging for a special adult weekend was marred by such a string of preventable issues and poor coordination. This experience deserves serious attention — and a meaningful resolution.