I have been a loyal customer of Enterprise and recently rented a car from Enterprise, Hiram / Powder Springs location and added a roadside assistance optional package. The people in this location are great . But not their roadside assistance and corporate customer service dept. The car broke down and when I called roadside assistance , they immediately stated that they cannot help me and I should help myself by looking for highway patrol instead of getting some help . They said this because apparently I was in the "middle" of the highway which was not true . This is the excuse the roadside assistance rep was insisting even though she didn't even bother knowing exactly where I broke down. I escalated the issue with their customer service department and this is their response.... " we would advise that you contact the roadside department and escalate your concerns up their management where the call can be reviewed as this appears to be a specific incident related to that agent and not a corporate policy dispute" Unbelievable! Apparently , it's not their problem . This is the kind of car rental company Enterprise Rent-a-car is. You rent , pay and you are on your own when the car breaks down even if you pay optional roadside assistance It's a shame because this Enterprise location in Hiram / Powder Springs has great customer service . But their corporate Enterprise along with their roadside assistance are not . Beware and think 2x before renting a car from Enterprise !