Initially arranging for the charger to be fitted - we would have appreciated a list of all the installation photos required so that we were able to take them at one go rather than making several trips to the garage. On one step of the online process we had to speak to an advisor who manually completed the process for us. We are happy that the charger fits neatly in to a space in our garage. The installer was very good at fitting the charger, but knew nothing about how the app works or even how to charge the car! Initially using the app was difficult - it took several attempts for the app to recognise the charger. Now it seems to work well and is easy to set for scheduled charging. However we think it would be better if the app picked up how much charge is required for a charging session as inputting that information from the vehicle is not always accurate.