What an excellent team, shouldn't every supplier be a portion of this team then EVERY customer would be satisfied. From the first application, everything was clear, the taking of the photos for the engineer was clear and precise, and questions on the phots and any work required to the premises and fitting/fixtures were explained in "Simple" English, and if further information from the customer to the supplier or clear easier explanation was given. Communication with the supplier/contractor to the customer was regular without being to much of a nuisance to the customer, delays (if any with parts Etc.) was quickly established between the supplier and customer, I requested an order of a "Blue" untethered socket and this took an extra 24hours. The supplier/contractor arrived at the subscribed time and date and immediately explained the details of the job. The work was completed with little disruption to the household even though it was a very complicated installation as the house is 100 years+ old. With the completion of the installation, the house and work area was cleaned perfectly to my wife's satisfaction, and the explanation to the application from the smartphone to the device was completed with all my questions answered. As the customer, we as a family were satisfied with every aspect of the job requested. Excellent and VERY well recommended.