I'm trying to be honest here. On the plus side, all the people I contacted from EO and their subcontractor Lowri Beck were polite, helpful, and friendly. The charger works, and I'm only left trying to connect up my wifi and phone with it - a problem apparently to do with the my inadequate router, so not EO's responsibility. However, it's taken quite a while, and the basic problems seem to me to be that: a) we were given far too little information about what we had to do to get the house prepared for the installation, i.e. the removal of floor and skirting boards, b) that this work was our responsibility c) that EO and Lowri Beck did not communicate properly, or at all, resulting in two unhelpful visits, one resulting in a) and b) above; and the other an installer driving down from Glasgow to Newcastle to do the installation, but being unable to do it. d) the delay from ordering the charger (August 2021) to installation (1 November 2021) e) sorting all this out required me to spend quite a lot of time, on email and phone, talking to various EO staff, also Lowri Beck, finding a joiner (not easy!) and a fair amount of patience, which is good practice for me, but So that's the reason for my rating of 'poor'.