My charger was installed on the 18th November, but when the car was delivered a few days later we discovered the charging point doesn't work. I contacted EO and after a week someone in their technical department called me back and told me there was a fault with the charger and they would liase with the installer to get the unit repalced. It is now the 20th December and after numerous calls the issue still isn't fixed. The installer tells me they are getting a lot of calls from customers with the same problem and can come back and replace the unit when EO send a new one to me. I'm actually on hold with a call to EO trying to get a resolution as I write this.