Had a Mini Pro 2 installed last year and found out only recently the app wasnt recording the history. The team in EO was quick to assist and have been fantastic throughout the whole process to get it fixed. In the end it required the box to be replaced for which they delivered a new one within days and the installer was arranged for the next day. The installer himself was a bit confused as he had never seen any issues with the EO box before. Changing the box and linking it to my acccount was swiftly completed with the help of the EO support team - special shout out to Sonny!