Avoid at all costs. Nothing but problems since February 2024 when software support from Juucenet/Enel X Way was withdrawn. Have contacted helpline countless times and NEVER had a call back. Charger has not worked since February. Company recommended by EO for a repair charged me £92.50 + VAT for a call out to inform me that the unit was obsolete and had been so from when it was installed. I have been offered a derisory discount off a new unit but am loathe to try to deal with this company again. I have contacted RIP OFF BRITAIN and would encourage other dissatisfied customers to do likewise as it is only when the scale of the problems are addressed that anything might be done. Copy of the visiting engineer's report below. I’m sorry we couldn’t fix your charge point when we visited on the 5th April. We ran all of the tests we could and checked over all of the components that can typically fail on these units but there was no obvious hardware issue. Specifically, we tested the incoming voltage, continuity on the CP line and through the charging connections and they all seemed correct. The issue as far as we could tell is the software that operates the charge point no longer instructing the charge point to deliver power to the vehicle. This software is provided through a 3rd Party App (EV JuiceNet) and unfortunately is no longer supported. I have copied EO support to this email who can advise you of your options from here and I have just spoken to them on the phone to give them a heads up. As a company we have only installed >10 of the EO Mini Pro 1 as it was replaced with the EO Smart Home in early 2020, followed by the EO Mini Pro 2 and now the EO Mini Pro 3.