So far the customer service has been awful. Been over a month since the ticket was raised and no call back has been received even though I have made multiple calls to check on the status of the ticket. The advisors always say I should receive a call back in 5 working days but this does not seem the case. The Pro Mini 2 worked fine for first 2 years then starting developing issues with the car showing the charging port was not communicating with it. Seems likely to be a software issue as the light is still blue. Very disturbed by the amount of negative reviews with similar concerns registered and no action taken. Been utilising the 3 pin and still getting a good rate through OctopusEnergy so feel like this was a complete waste of money. Will be on to EO on Monday to let them know of my thoughts and expect a call from the escalation team. If they were so behind in addressing customer issues why the. Give false timescales.