The ordering process was good. I found it easy to provide all of the details and photos requested. The chargepoint installation process was good. The engineers got in contact to arrange an install date, arrived on time and did a first class job with the installation. Unfortunately, a few days after the installers left, the unit appeared to develop a fault. The LED on the unit flashes red, rather than pulsing blue. I’ve monitored the unit for the past 2 weeks and occasionally it will go back to blue, standby but most of the time it flashes red either 2 times, 5 times, or all the time. The installers came back and checked the box etc. Everything appears to be OK. Then, the evening after they left, the red light came back. The installers are currently waiting to hear back from EO. Other points. Please also consider providing a cable hook for your tethered chargepoints. It’s a shame the chargepoint doesn’t work. It’s a nice compact unit. hoping they can get to the bottom of the issue or provide a replacement unit so I can regain my confidence in what appears to be a great product when it works. 2 stars due to what appears to be a faulty chargepoint box.